Privacy Policy

Last updated: 19/03/2026

At Pick-a-Pack, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you place an order or contact us, we may collect the following information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment details (processed securely through our payment provider)
  • Order details and purchase history
  • Information about how you use our website (such as pages visited and products viewed)

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and keep our website secure
  • Send you updates or marketing emails (only if you have agreed to receive them)

How We Protect Your Information

We take appropriate security measures to protect your personal information. Your payment details are processed securely through trusted third-party payment providers, and we do not store your full card details.

Sharing Your Information

We only share your information when necessary to operate our business, including:

  • Payment providers (to process your payment)
  • Delivery companies (to ship your order)
  • Website and hosting providers
  • Legal authorities if required by law

We never sell your personal information to third parties.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information
  • Request correction of incorrect information
  • Request deletion of your data
  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at info@pick-a-pack.co.uk

Cookies

Our website may use cookies to improve your experience and help us understand how customers use our website. You can choose to disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
info@pick-a-pack.co.uk